Closed eReferral Statuses

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You can continue to change the status of open referrals by following the same steps as in Accepting an eReferral. However under the Status options are three statuses which effectively ‘close’ the referral and remove it from the Open Referrals tab.

They are;

  1. Referred Back (returns the referral to the sending service)
  2. Closed
  3. Withdrawn

Once a referral is closed, it will be visible in Service Records. Service records provide you with a list of referrals that have been received (or sent) in the past 12 months from, or to, anyone in your service regardless of their status.

Process Referral