April 2012 Release FAQs

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On Wednesday 4 April 2012, a new look login page was released for S2S eReferral and eWaitlist users. The key benefit of this release is that you will now be able to reset your own passwords.

Do I still go to the same place to login?

Yes.  You can either get to the login page via the main S2S website, or use any favourites, bookmarks or shortcuts you have saved in Internet Explorer or Firefox.

Will my existing username and password still work?

Yes. Both will stay the same until your password is next due to expire. Upon expiry you will be required to change your password.

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How often will my password expire?

Every 3 months.

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How often can I reset my password?

You can reset your password as often as you need to – even twice in the same day if needed.

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Will my new password still need to be between 6 – 12 characters?

No. All new passwords will need to be a minimum of 8 characters, however there is no maximum so your password can be longer than 12 characters if that suits you best.

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What else do I need to know when choosing a new password?

In order to keep the S2S system secure you must set a reasonably complex password. The new criteria are:

  • Minimum of 8 characters
  • Must contain at least one UPPERCASE letter
  • Must contain at least one lowercase letter
  • Must contain at least one digit (e.g. a number between 0 – 9)
  • Must not be based on a standard dictionary word

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What if other S2S users in my organisation use the same email address as me?

If the email address associated with your S2S account is also associated with the S2S accounts of other users in your organisation, you will need to contact the Support team to request a password reset.

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I’m not sure if my email address is used by others, how can I tell?

If you are not sure, you can always try to reset your password. The system will detect if the email address you entered is used by others, and will prompt you to contact support.

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What if I request a password reset and then remember my password?

You can cancel the password reset by ignoring the email that gets sent to you. As long as you don’t click on the hyperlink contained in the email your password will remain the same and you can login as normal.

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What if I get an email about my password being reset but I didn’t request it?

In the unlikely event that someone has requested a password reset without your knowing, disregard the email and contact the Support team to let them know.

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What if I’ve forgotten my username?

Just in case you forget your username, its included in the password reset email that we send you. If you happen to know your password and just need a reminder of your username, you can go as far as requesting a password reset and just use the email we send you to lookup your username. As long as you don’t click on the hyperlink in the email, your password will stay the same and you’ll be able to login as usual.

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